You may cancel your order any time before it is dispatched for a full refund. Since every batch of our atta is freshly milled on order, we begin preparing your order soon after it is placed — so please reach out as early as possible through our Contact Us page with your order number.

Once an order has been dispatched, it can no longer be cancelled. However, our refund provisions below may still apply.

Our Desi Atta is a consumable food product, milled fresh and sealed for your safety. For hygiene and food-safety reasons, we are unable to accept returns of opened packs or accept requests arising from a change of mind after delivery.

If your order arrives damaged, tampered, or you receive the wrong or a defective item, we will make it right with a free replacement or a full refund — your choice. To be eligible:

• Contact us within 48 hours of delivery through our Contact Us page
• Share your order number and clear photos of the pack and the issue
• Keep the product and packaging until your claim is resolved

Approved refunds are issued to your original payment method through our payment partner Razorpay. Refunds are typically initiated within 2 business days of approval and reflect in your account within 5–7 business days, depending on your bank.

If your order could not be delivered and is returned to us by the courier, we will contact you to either re-ship it or issue a refund.